Serco announces start of new partnership with JD Williams

Serco, the international service company is delighted to announce today the start of its ten year contract with JD Williams, the Manchester based direct home shopping company. Around 500 employees will complete the transfer to Serco today. The decision by JD Williams to outsource a further proportion of its contact centre operation came after a strategic review of its customer service requirements. This looked at how best to provide an even more flexible solution to customers' needs due t…

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Source: The Market